Setting the amount of synchronized E-Mails via ActiveSync
Concern: Only E-Mails received at the last three days are synchronized to the mobile device, no matter what is configured at the device.Reason: The default configuration of the ActiveSync...
View ArticleError 0x85030027 when trying to synchronize with Windows Mobile
Concern: When using ActiveSync on Windows Mobile an error with code "0x85030027" occurs:English: The Exchange Server requires certificates to log on. Connect your device to your PC on the corporate...
View ArticleUUIDMapping table doesn't exist
Concern: You have installed USM/EAS packages but see the following error message within the open-xchage.log.x logfile: com.mysql.jdbc.exceptions.MySQLSyntaxErrorException: Table...
View ArticleSome database tables aren't created for EAS
Concern: After OXtender for Business Mobility (EAS) has been installed there is an error message within the groupware logfile which complains about a missing table: 20 mai 2010 10:41:40...
View ArticleMail for Exchange Client 2.9 necessary für Nokia Smartphones when using...
Concern:Recent Nokia Smartphones have been released with Mail for Exchange Version 3.0. Unfortunately Version 3.0 does not properly synchronize E-Mail. Installing the earlier version of Mail for...
View ArticleIs it possible to synchronize public folders beside of the private folders as...
Yes. There is an experimental feature which allows synching all folders. It can be enabled by editing the eas.properties file: # If this property is set to true, in EAS by default all OX folders will...
View ArticleHow to solve a "Max. session size for user 4 in context 1 exceeded" situation
Concern:Trying to login with an user fails with an error messageSES-0007 Category=8 Message=Max. session size for user 4 in context 1 exceeded exceptionID=2146917439-5920Reason: As default each user is...
View ArticleEnable HTTPS between Open-Xchange and USM
How to enable HTTPS between Open-Xchange and USMRequirementsSome x.509 certificates must already exist. This instruction does not describe how to create them.InstructionsIn order to encrypt the...
View ArticleManual configuration change necessary after update to 6.20 Rev29
Problem:In the update to 6.20 Rev29 we introduced a functional change to the handling and logging of client IP addresses. This change results in connections from mobile devices (through EAS) as well as...
View ArticleAndroid calendar sync with Exchange Active Sync is not working
Problem: Synchronization with an Android phone over Exchange Active Sync (EAS) is working for emails and contacts but not calendar entries. This seems to be a common problem with all kind of phones,...
View ArticleAppointment notifications and mobile devices
Problem: Replying appointment invitations (accept/decline/tentative) is not possible at some mobile devices. Manually adding the appointment to a calendar synchronized with Open-Xchange through...
View ArticleSolving Microsoft Outlook Connection errors 0x80072EE2, 0x80072ee7,...
How to troubleshoot connection errors in MS Outlook 2.0BackgroundThere might be cases where users have issues of slowness in synchronization or the synchronization is not working properly even after...
View ArticleOLOX is partially disabled or OLOX Addin does not show up in the Outlook
Scenario:There might be cases that the OXtender Sync is working fine. But in the Outlook there are no buttons or no tabs related to OLOX shows up or it appears that the OLOX Addin is frozen.Reason:This...
View ArticleOXtender database disk image is malformed due to Bad Shutdown
Database disk image is malformedSymptomsOutlook customers may get this error message time to time::A:DB: 14-09-19 bad shutdown: yes lost: -1 duplicate: 0 unmapped 0ReasonOXtender comes with a feature...
View ArticleHow to Setup DEBUG log level for a specific user using logconf for...
This SDB article defines how Open-Xchange Server Administrators can set up the log level to DEBUG for a specific OXtender users who reported an issue. In order to achieve this, you will need to use the...
View ArticleUsage of usmsession to enable server side EAS Debug logging
Usage of usmsession to enable server side EAS Debug loggingPreface The usmsession Tool allows OX admins to enable/disable EAS Debug Logging and report if EAS Debug Logging is enabled for given...
View ArticleEAS only: appointments of a series are wrong displayed, exception gets...
EAS only: appointments of a series are wrong displayed, exception gets deleted when changing an appointment in a very short timeframeProblemWhen performing different actions on an appointment series...
View Article
